When we refer to “Mastery,” “we,” “us” or “our,” we mean Mastery Logistics Systems, Inc. or the specific division, subsidiary or affiliate that operates the Mastery Apps, provides its content or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the Mastery Apps. If the person accessing the Mastery Apps acts on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
We recognize your expectation of and respect your right to privacy. We collect, retain and use information about customers only where we reasonably believe it would be useful and allowed by law to administer specific business relationships and to provide products, services, and other opportunities to our customers.
The web servers that serve the Mastery Apps may gather certain navigational information about where visitors go on the Mastery Apps and information about the technical efficiencies of the Mastery Apps and services. In the process of gathering navigational information, “ information” may be collected which will provide information regarding a visitor’s use of the Mastery Apps, which may include may include information about your Internet browser, domain type, service provider and IP address information collected through tracking technologies.
In order to operate the Mastery Apps and provide you with information, products and services that may be requested by or of interest to you, we may also collect and retain Personal Information. “Personal Information” refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our “Contact Us” forms, surveys, applications, account set-up and enrollment forms or similar online fields. Examples of Personal Information may include your name, postal address, e-mail address, telephone number, financial information and demographic information (e.g., zip code, hometown, gender, financial transaction history information and age), and any other identifying information.
We collect the following categories of Personal and Anonymous Information for the purposes described below:
Personally Identifying Information (“Identifiers”) You Provide to Us
We collect Identifiers from you or about you when you provide this information to us directly. This includes, but not limited to, when you request information regarding products or services (for instance, asking questions through our “Contact Us” field) and when you access certain web pages or your accounts online (for instance, when you register on the Website or complete a transaction on the Website).
Identifiers include your name, address, e-mail address, telephone or mobile number, and any other personally identifying information. We may also collect data resulting from your activity, such as transaction information page views and return visits to the Mastery Apps.
Your IP Address
Like most websites, each time you visit the Mastery Apps, we may automatically collect your IP address and the web page from which you came.
In order to administer and optimize the Mastery Apps for you and to diagnose potential issues with the Mastery Apps, we may use a third party to collect business IP addresses from visitors to our site, and we may use those business IP addresses to help identify your business and to gather broad demographic information about you. We may also supplement this information with Site traffic information that is collected automatically when you visit our Site, and with information acquired from our any of joint marketing partners, third parties and affiliated companies. We may also occasionally use your IP address to send you our e-mail updates, notifications or other information about our Products and Services or about the products and Services of our affiliated companies.
We may use a browser feature known as a “cookie.” A cookie is a piece of data stored on the computer that runs an Internet browser and is commonly used to store information about a consumer’s online activities, including information such as the content or advertisements that a consumer views or the pages a consumer visits within a particular website. Cookies do not identify you. They only identify the computer that is used to visit the site. For example, cookies let us know how many people visit the Website and where visitors go on the Website.
Cookies are used for record-keeping purposes: the stored information can be retrieved by our website server when you return to the website. This allows us to personalize or regulate the use of the Mastery Apps, and it also permits us to automate certain access and data entry functions of the Mastery Apps, and to tailor the appearance or presentation of the Mastery Apps to your preferences or interests.
The cookies we use, if any, are not linked to any Personal Information while using the Mastery Apps unless you have given us permission to link Personal Information to one or more cookies. Please note that you give us that permission any time you register on the Mastery Apps, use or conduct a transaction through the Mastery Apps, or identify yourself or the computer you are using through the Mastery Apps.
Most or all browsers permit you to disable or reject cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can do this by adjusting your preferences in the browser. If you set the browser you use to reject cookies, you may not be able to use the full functionality of the Mastery Apps, or it may take additional time to utilize such functionality. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. Your continued use of the Mastery Apps reflects your consent to allow additional cookies to be placed on your computer to help you navigate the Mastery Apps.
Except as discussed below, Mastery does not collect Personal Information of its users’ online activity over time and across third-party websites and therefore does not respond to “Do Not Track” signals or other mechanisms that provide consumers the opportunity to exercise choice regarding the collection of Personal Information about an individual’s online activity over time and across third-party websites or online services. As a result, your selection of the “Do Not Track” option provided by your browser may not have any effect on our analytics or tracking tools.
We may use local shared objects, sometimes known as Flash cookies, to store your preferences and to assist with online authentication by allowing us to recognize you and your device when you return to the Mastery Apps. This permits us to display content based upon what you view on the Mastery Apps to personalize your use of our services. Our Agents (defined below) also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data they collect, as well as how data is stored. Cookie management tools provided by your device or browser will not remove Flash cookies. If you disable Flash cookies, you may not have access to many features that make your user experience more efficient.
Pixel Tags, Web Beacons, Clear GIFs and Other Similar Technologies
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can identify the type of computer and browsing software you use and the address of the website from which you linked to the Site. We may use clickstream data as a form of non-Personal Information to anonymously determine how much time visitors spend on each page of the Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors.
We or our hosting provider may collect traffic information from visitors for statistical analysis and Site improvement. When you access the Mastery Apps, we or our hosting provider may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks. We or our hosting provider use this information to analyze trends, administer sites, track users’ movements in the aggregate and gather demographic information for aggregate use. We and/or our hosting provider may review this information to better understand overall trends and to determine what kinds of content are popular with and useful to users.
Information Other Websites Collect from You
In addition to the above, we may use your Personal Information to help us improve our Product and Service offerings, to improve the Mastery Apps’s functionality, process queries on the Mastery Apps, to contact you when necessary in connection with Products or Services you accessed or inquired about via the Mastery Apps, to provide you with account login credentials, and to send you information, offers and other promotional materials from us and selected third parties.
We use information about our users’ activities and usage of the Mastery Apps in anonymous, statistical or aggregated form (i.e., in a form that does not enable the identification of a specific user), to operate the Mastery Apps, to improve the quality of the Mastery Apps, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, and for further internal, commercial and statistical purposes. We also use anonymous, statistical or aggregated information collected on the Mastery Apps, in a form that does not enable the identification of a specific user, by posting, disseminating, transmitting or otherwise communicating or making available such information to users of the Mastery Apps, to our service providers or business partners.
E-mail Address. We may use your e-mail address to provide customer service information or answer your questions and requests. We may also occasionally send you our e-mail updates, notifications or other information about our Products and Services or about the products and Services of our affiliated companies. We may share your e-mail address with our affiliated companies to enable them to send you e mails directly regarding their products and Services, sales and other promotions. We will include information in each commercial e mail that allows you to opt out of receiving future communications.
Telephone Contact. If you provide us with your phone number, you may receive telephone contact from us for customer service purposes, and to assist us in responding to your requests and questions. We may retain this information for business and marketing purposes and to help us with future requests from you. We may occasionally use your phone number to contact you with updates or other promotional information about our products and Services or those of our affiliated companies in which you may be interested. We may also make your Personal Information available to our affiliated companies to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
Demographic Information. We may use demographic information to tailor the Mastery Apps and communications to the interests of our users. We may share such anonymous, aggregated (grouped) demographic information with our advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. If you consent to have us share, or we are otherwise allowed to share, your Personal Information, as described herein, then the demographic information that we provide to third parties may be linked to your Personal Information so that such third parties will be able to access your demographic information on a non-anonymous basis.
We may also provide your Personal Information and other information that you have provided to us through the Mastery Apps to other companies (“Agents”) that provide services to help us with our business activities such as to host or maintain the Mastery Apps; for data processing services; to provide website or data security; to provide operational, analytical or reporting services; or to provide technical support. In connection with providing those services to Mastery, an Agent may have access to your Personal Information. Such Personal Information will be treated as private and confidential by such Agents and will not be used for any purpose other than as Mastery authorizes, and it will not be disclosed by the Agents to any third party.
Mastery may disclose your Personal Information when required by subpoena, court order or other legal process, or if it has a good-faith belief that disclosure is necessary to (a) comply with any applicable federal, state or local law or regulation, (b) assist government enforcement agencies, (c) investigate, prevent or take action in connection with suspected or actual illegal activities, (d) investigate suspected or actual violations of Mastery’s rights, (e) protect the rights, property or safety of Mastery and its customers or employees, or others, (f) investigate and defend against any third-party claims brought against Mastery or (g) protect the security and integrity of the Mastery Apps.
Mastery reserves the full and unrestricted right to use and disclose anonymized information; aggregated information or publicly available information that has not been combined with nonpublic Personal Information for purposes including, but not limited to, Mastery’s internal use and research. We may supplement the information we receive from you with other information we receive from third-party sources or clearinghouses. Thus, information we obtain through the Mastery Apps may be intermingled with and used in conjunction with information obtained through sources other than the Mastery Apps, including both offline and online sources. We are the sole owner of the user information collected through the Mastery Apps. We may collect information from users at several different points on the Mastery Apps.
Mastery will take reasonable precautions to protect Personal Information provided to us through the Mastery Apps from loss, misuse, unauthorized access, disclosure, alteration and destruction. Mastery has put in place appropriate physical, electronic and managerial procedures to safeguard and secure such Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Our security and privacy policies are periodically reviewed and enhanced as necessary. While Mastery strives to undertake reasonable and necessary efforts to secure Personal Information provided to us through the Site, even such security measures do not guarantee the security of all Personal Information, and Mastery cannot guarantee that the Personal Information it collects, uses and retains will be protected in all circumstances, including those beyond Mastery’s reasonable control.
If the browser you are using does not indicate that the session is secure (e.g., by displaying a lock, a key or a similar icon), you should assume that the connection is not secure and that third parties will receive the information shared by you and us during that part of the session. Your information may be transferred to and maintained on computer networks that may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
Mastery markets its products only to commercial enterprises, and almost exclusively in the United States, and does not have any physical presence in the European Union. Similarly, Mastery does not market or offer goods or services directly to residents of the European Union. The Mastery Apps are not intended to capture, process or store personal data of any European Union resident, nor does Mastery track the behavior of European Union residents across the Mastery Apps for purposes of contacting them; we will only contact such individuals to the extent they have specifically requested us to do so. In such event, such individual shall be deemed to have specifically consented to Mastery using such information to contact them, which consent can be withdrawn in the manner described in Section X (Choice/Opt-Out) below.
For the purposes of any applicable law regarding notification of persons whose Personal Information was, or is reasonably believed to have been, acquired by an unauthorized person, any required notification may, where permitted by law, be made by the use of e-mail, telephone, fax or mail (including a notice printed in an available area of a bill or statement) or by posting a notice on the Mastery Apps. The specific means used is up to us, and we will use our best judgment based on the circumstances. Where any notice is to be sent to a specific address or number (such as an e-mail address, physical address, telephone number, etc.), we will use the latest available address in our records. YOU AGREE TO THIS MEANS OF NOTIFICATION.
If your Personal Information changes or if you have reason to believe that your Personal Information as we maintain it is incorrect and you are unable to change your Personal Information by logging onto your account, you may contact us through the “Contact Us” form or at [email protected], and we shall attempt to accommodate all reasonable requests for such changes. Note that some information may be changed only by contacting the administrator of the Mastery Apps.
We recommend that users who no longer wish to receive promotional materials or have their information provided to third parties contact us directly at [email protected].
To opt out of receiving such communications or having information shared. We will use commercially reasonable efforts to make any changes you request. Our compliance with such requests may involve batch processing and other processes that may take 30 days or longer. If you require an immediate change to your Personal Information and are unable to make such a change using available Site resources, please contact us directly at [email protected].
Please note that changing or deleting your Personal Information, or otherwise opting out of receipt of e mail communications from us and third parties, will only change or delete the data in our database for purposes of transacting future business on or relating to the Mastery Apps and for managing future communications from us and third parties. These changes and deletions will not change or delete Personal Information collected or submitted pursuant to any Customer Agreement (defined below), or information already collected as part of a product or service purchase in our transactions database which may be shared with our third-party service providers regardless of your e mail preferences. Your use of the Mastery Apps may be further governed by any other agreement entered into between Mastery and the Customer (“Customer”) named therein (“Customer Agreement”) governing Customer’s accounts with Mastery. In the event of any inconsistency between the terms of the Customer Agreement and this Policy, the terms of the Customer Agreement shall control.
California law requires that we obtain your affirmative consent or provide you with an opportunity to opt-out before we share your non-public personal information with non-affiliated third party companies for their own marketing purposes. However, because we do not currently share personal information about you with any non-affiliated third party for their own marketing purposes that would trigger this requirement, there is no need at this time for us to seek your consent, offer you an opportunity to opt-out, or for you to take any action telling us not to share your personal information with non-affiliated third parties for their marketing purposes. If you are a California resident, you may request that we provide to you (i) a list of the categories of Personal Information about you that we have disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed, if known to us, sufficient to give you a reasonable indication of the nature of the third parties’ business. To submit your request, please email [email protected].
Further, the law in some states requires that we obtain your affirmative consent or provide you with an opportunity to opt-out before we share your non-public personal information with non-affiliated third party companies for their own marketing purposes.
Notwithstanding anything herein to the contrary, under the Federal Defend Trade Secrets Act of 2016, an individual may not be held criminally or civilly liable under any federal or state trade secret law for the disclosure of a trade secret that: (A) is made: (i) in confidence to a federal, state, or local government official, either directly or indirectly, or to an attorney; and (ii) solely for the purpose of reporting or investigating a suspected violation of law; or (B) is made in a complaint or other document filed in a lawsuit or other proceeding, if such filing is made under seal. An individual who files a lawsuit for retaliation by an employer for reporting a suspected violation of law may disclose the trade secret to the attorney of the individual and use the trade secret information in the court proceeding if the individual files any document containing the trade secret under seal and does not disclose the trade secret except pursuant to court order. Nothing herein is intended, or should be construed, to affect the immunities created by the Defend Trade Secrets Act of 2016.
We may also send to you updates and service announcements about the Mastery Apps, but you may not un-subscribe or opt not to receive such announcements because such announcements contain important information about the products and services offered through the Mastery Apps.
Mastery Logistics Systems, Inc.,
272 E. Deerpath Road, Suite 302,
Lake Forest, IL 60045